Grievance Redressal Policy — Vishwesh Diware (SEBI Registered RA)

1. Objective & Scope

This policy outlines the framework for receiving, addressing, and resolving grievances (complaints) from users, subscribers, or clients of Vishwesh Research services. It ensures timely and fair handling of complaints — promoting trust, transparency and compliance with SEBI’s investor protection requirements.

2. Definitions & Eligible Parties

• Grievance / Complaint: Any dissatisfaction, dispute or issue raised by a user regarding our services, communication, delivery, or conduct.
• Complainant: Any user, client, or subscriber who raises a grievance.
• Designated Officer / Contact Person: The person officially nominated by us to handle grievance resolutions.

3. Contact Points for Grievance Submission

When lodging a complaint, please include:

• Your full name
• Registered email / phone / subscriber ID
• Detailed description of the issue
• Supporting documents / evidence (screenshots, transaction IDs)
• Desired remedy / resolution

4. Acknowledgement & Investigation

• On receipt of a complaint, we will send an acknowledgement within 2 business days, confirming registration and assigning a complaint number.
• The complaint will be forwarded to the Designated Officer / Compliance Team for investigation.
• We may seek additional information from you if required to clarify or validate the grievance.

5. Resolution Timeline & Reporting

• We aim to resolve complaints within 21 calendar days from the date of receipt.
• If resolution exceeds 21 days, we shall communicate the status and reason for delay to the complainant.
• Once resolved, we will issue a final response or “Action Taken Report (ATR)” to the complainant via email or WhatsApp.

6. Escalation Procedure & External Redressal

If the complaint is not resolved to your satisfaction, you may escalate further as per the following process:

First Escalation (Internal):

Email your complaint details, reference number, and supporting documents to the Designated Grievance Officer at:

support@vishweshresearch.com

We will acknowledge and aim to resolve the matter within 21 days.

Second Escalation (SEBI SCORES Portal):

If you are still not satisfied, you may lodge a complaint on SEBI's centralized online grievance redressal system (SCORES):

https://scores.sebi.gov.in

Two-Level Review Framework:

Complaints lodged on SCORES are reviewed in the following sequence:

1. Research Analyst Administration and Supervisory Body (RAASB)
2. Securities and Exchange Board of India (SEBI)

Third Escalation (SMART ODR Platform):

If the resolution provided is still unsatisfactory, you may initiate Online Dispute Resolution via:

SMART ODR Portal: https://smartodr.in

7. Recording & Monitoring

All complaints, acknowledgements, ATRs, and communications will be documented and stored for compliance record-keeping. We will monitor complaint trends and implement improvements to our processes.

8. Confidentiality & Fair Treatment

• Your complaint details and personal information will be handled confidentially and used only to resolve the issue.
• We commit to treating all complainants fairly, impartially, and without bias or retaliation.

9. Governing Law & Jurisdiction

This policy is governed by the laws of India. Any disputes arising in relation to grievance handling that are not resolved by this policy may be subject to the jurisdiction of Indian courts in Nagpur, Maharashtra.

10. Contact & Review

We may review or update this Grievance Redressal Policy from time to time. The revised version will be published on this page with an updated effective date.