Grievance Redressal Policy — Vishwesh Diware (SEBI Registered RA)

1. Objective & Scope

This policy outlines the framework for receiving, addressing, and resolving grievances (complaints) from users, subscribers, or clients of Vishwesh Research services. It ensures timely and fair handling of complaints — promoting trust, transparency and compliance with SEBI’s investor protection requirements.

2. Definitions & Eligible Parties

• Grievance / Complaint: Any dissatisfaction, dispute or issue raised by a user regarding our services, communication, delivery, or conduct.
• Complainant: Any user, client, or subscriber who raises a grievance.
• Designated Officer / Contact Person: The person officially nominated by us to handle grievance resolutions.

3. Contact Points for Grievance Submission

When lodging a complaint, please include:

• Your full name
• Registered email / phone / subscriber ID
• Detailed description of the issue
• Supporting documents / evidence (screenshots, transaction IDs)
• Desired remedy / resolution

4. Acknowledgement & Investigation

• On receipt of a complaint, we will send an acknowledgement within 2 business days, confirming registration and assigning a complaint number.
• The complaint will be forwarded to the Designated Officer / Compliance Team for investigation.
• We may seek additional information from you if required to clarify or validate the grievance.

5. Resolution Timeline & Reporting

• We aim to resolve complaints within 21 calendar days from the date of receipt.
• If resolution exceeds 21 days, we shall communicate the status and reason for delay to the complainant.
• Once resolved, we will issue a final response or “Action Taken Report (ATR)” to the complainant via email or WhatsApp.

6. Escalation Procedure & External Redressal

First Escalation: Escalate to the Designated Officer or higher authority within Vishwesh Research, with your original complaint and reference number.

Second Escalation / External:

• You may lodge a complaint via SEBI’s SCORES platform: scores.gov.in/scores/Welcome.html,  SEBI Investor investor.sebi.gov.in/securities-resolvedispute.html
• If still dissatisfied after the ATR and review, you may use SEBI’s Online Dispute Resolution (ODR) mechanism or approach SEBI directly. https://www.barandbench.com/view-point/the-viewpoint-sebis-redressal-of-investor-grievance-through-scores-platform-and-online-dispute-resolution
• SEBI mandates that entities resolve complaints within 21 days via SCORES.https://www.barandbench.com/view-point/the-viewpoint-sebis-redressal-of-investor-grievance-through-scores-platform-and-online-dispute-resolution

7. Recording & Monitoring

All complaints, acknowledgements, ATRs, and communications will be documented and stored for compliance record-keeping. We will monitor complaint trends and implement improvements to our processes.

8. Confidentiality & Fair Treatment

• Your complaint details and personal information will be handled confidentially and used only to resolve the issue.
• We commit to treating all complainants fairly, impartially, and without bias or retaliation.

9. Governing Law & Jurisdiction

This policy is governed by the laws of India. Any disputes arising in relation to grievance handling that are not resolved by this policy may be subject to the jurisdiction of Indian courts in Nagpur, Maharashtra.

10. Contact & Review

We may review or update this Grievance Redressal Policy from time to time. The revised version will be published on this page with an updated effective date.